Saturday, September 12, 2009

Observation #5

Often, when someone goes to a new hairdresser, the hairdresser will try to upsell them on additional services -- for example, hair color. After the customer politely declines, asking "Are you sure that you don't want to cover the gray?" will not work to change the customer's mind, and will, in all likelihood, reduce the hairdresser's tip.


restaurant refugee said...

Too many people have been taught, incorrectly, for far too long that guilt is an effective sales technique. They are wrong.

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