A few months ago, I bought a rubberized protective case for my iPhone. And now, less than 5 months after I started using it, it has torn in one place and is starting to tear in several others.
I notified the manufacturer, not necessarily because I wanted them to do anything about it, but because I wanted to let them know that their product failed to meet my very minimal expectations.
Within 5 minutes, they responded to my email, asking for more information. And within 1 hour of receiving that information, they had notified me that they were shipping a replacement.
This is, by far, the best customer service I have received in ages. Maybe ever. Thank you, InCase. I might not be particularly happy with the case, but I am definitely impressed by your service.