Since I'm not exactly getting peppered with questions, I've decided to devote a couple minutes to writing about my most recent lunchtime controversy.
Yesterday, I had a quick appointment in between Farragut West and Foggy Bottom. I decided that I'd walk there and back, and grab lunch along the way back to my office, since the weather was divine -- probably for the last time until next Spring.
Plus, it seemed like an excellent day to walk down by the White House.
So, on the way back, I stopped to grab a sandwich at Cosi, as I am wont to do. I decided, fat and calories be damned, I was going to try the Turkey Bacon Cheddar Melt. I ordered, and specifically asked them to hold the honey mustard (I hate mustard) and to put the sandwich on the new Etruscan whole-wheat bread.
During the fifteen-minute walk back to my office with the sandwich, I was so excited about that sandwich. The Cosi next door to my office has been closed for so long that I had almost forgotten how good their bread tastes.
I got back to my office, grabbed a Diet Coke, and finally sat down at my desk to eat my sandwich. Of course, it was absolutely drenched in honey mustard.
I called the Cosi, and at first, they were uncooperative. They said that I could walk down there and get a replacement sandwich. I explained that the whole process would take at least a half-hour of my time, which was unacceptable. They offered to have a sandwich sent out to me, if I waited until after the lunch rush was over -- but they had no idea what time that would be. I reluctantly agreed, and was transferred to a manager.
Of course, the manager chose a different route. She unilaterally decided that it would not be possible to deliver a sandwich to me, no matter how long I was willing to wait. Instead, she said that my next four sandwiches at that location would be free. She took my name, e-mail address, and other information, and promised me that she would send me something to confirm ASAP.
I gave the sandwich to one of the newbies in the office, and then went downstairs to Au Bon Pain to get a Thai Chicken Salad. As always, it was perfectly okay, but it just wasn't what I wanted.
It's about 30 hours later, and I still haven't received any e-mail from Cosi. The bastards.