Since I'm not exactly getting peppered with questions, I've decided to devote a couple minutes to writing about my most recent lunchtime controversy.
Yesterday, I had a quick appointment in between Farragut West and Foggy Bottom. I decided that I'd walk there and back, and grab lunch along the way back to my office, since the weather was divine -- probably for the last time until next Spring.
Plus, it seemed like an excellent day to walk down by the White House.
So, on the way back, I stopped to grab a sandwich at Cosi, as I am wont to do. I decided, fat and calories be damned, I was going to try the Turkey Bacon Cheddar Melt. I ordered, and specifically asked them to hold the honey mustard (I hate mustard) and to put the sandwich on the new Etruscan whole-wheat bread.
During the fifteen-minute walk back to my office with the sandwich, I was so excited about that sandwich. The Cosi next door to my office has been closed for so long that I had almost forgotten how good their bread tastes.
I got back to my office, grabbed a Diet Coke, and finally sat down at my desk to eat my sandwich. Of course, it was absolutely drenched in honey mustard.
I called the Cosi, and at first, they were uncooperative. They said that I could walk down there and get a replacement sandwich. I explained that the whole process would take at least a half-hour of my time, which was unacceptable. They offered to have a sandwich sent out to me, if I waited until after the lunch rush was over -- but they had no idea what time that would be. I reluctantly agreed, and was transferred to a manager.
Of course, the manager chose a different route. She unilaterally decided that it would not be possible to deliver a sandwich to me, no matter how long I was willing to wait. Instead, she said that my next four sandwiches at that location would be free. She took my name, e-mail address, and other information, and promised me that she would send me something to confirm ASAP.
I gave the sandwich to one of the newbies in the office, and then went downstairs to Au Bon Pain to get a Thai Chicken Salad. As always, it was perfectly okay, but it just wasn't what I wanted.
It's about 30 hours later, and I still haven't received any e-mail from Cosi. The bastards.
8 comments:
It is Veteran's Day (might explain the lack of comments).
People are reading, they're just not asking me anything. I'm kind of disappointed.
I hate it when I have a taste for a certain thing on my mind and it doesn't work out.
Whoever thought it was a good idea to put honey mustard on sandwhiches should be drug out into the street and shot. OK, that's a little harsh, maybe just beaten.
Shite like that pisses me off so much! And I've worked/work on that other side of the counter, too. That's why I write everything down...so I won't eff up stuff for customers. Did they ever email??
AML- Sometimes you just want a turkey bacon melt and not a thai chicken salad.
And it wasn't just a little bit of honey mustard. It was drowning in it.
Scarlet: It was like the cashier purposefully ignored me. And they still haven't emailed.
What is it with putting mustard on subs? Ugh.
I don't much care for the taste of mustard either, but I've found a hot dog or hamburger without it is lacking, so I do use it on them. Other than that, nope.
For the record, I love mustard, since no one is standing up for it.
Perhaps she thought you said more mustard? I'm feeling generous. We all make mistakes once in a while. Life's a bummer sometimes. And always check things "before" you leave. Especially at the pharmacy.
RJ: Ketchup works just fine on hot dogs and hamburgers.
Debby: She repeated my order back to me, she just never typed it in the computer. Sheer laziness. But you're right, I should have checked before I left.
Post a Comment